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1. Where are these Crystal Birds from?Our exquisite Crystal Birds are hand-carved by skilled artisans in Brazil and different parts of South America. Each piece reflects the natural beauty and craftsmanship unique to this region, making them rare and special additions to your collection.
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2. Where are the places that you ship these Crystal Birds to?As these Crystal Birds are very fine and delicate, we encourage our domestic customers to visit our gallery store to select and inspect the pieces before any transaction may be done. However, if you’re not able to visit us personally and would still love to own a piece of these Crystal Birds, please feel free to contact us so we may assist you with your shipping enquiries!
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3. How should I display these Crystal Birds at home?To showcase the beauty of our Crystal Birds, place them in well-lit areas where they can catch and reflect light, such as near windows or under soft lighting. They make stunning centerpieces on coffee tables and shelves. Consider grouping them with other natural elements like plants or stones to create your very own nature-inspired display. For personalized interior design ideas for your Crystal Bird, please consult one of our Curator today!
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4. Who is the artist behind your Crystal Birds?Our Crystal Birds are crafted by a team of talented craftsmen in Brazil who have honed their skills for more than 20 years. Each bird is meticulously hand-carved, reflecting the natural beauty and characteristics of this unique Brazilian craftsmanship.
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5. How do I clean and care for my Crystal Bird?Use a brush to dust away any particles found on your Crystal Bird. To clean the Crystal Bird piece, detach the bird safely from its base and clean it gently with a damp cloth. Avoid exposing the Crystal Bird to direct sunlight for extended periods as this can cause fading of the natural crystals.
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6. Do you have any crystal sculptures in the shape of other animals?The Earthkeeps Shoppe specializes in crystals carved into birds and therefore do not offer a large collection of crystal sculptures in the shape of other animals. However, we appreciate your interest and please feel free to submit your query if you’re looking for any specific animal crystal sculptures for your next gifting idea.
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7. The Crystal Bird is meant to be a housewarming gift, so what is your packaging like?Each Crystal Bird is safely wrapped in bubble wrap before being packed into the gift box. The gold-string handles attached to the gift box makes it easy for you and your recipient to carry the Crystal Bird.
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8. Do you have any form of assurance to prove that the Crystal Birds are bought directly from The Earthkeeps Shoppe?Each Crystal Bird will come with a Provenance and Care Assurance Card issued by The Earthkeeps Shoppe to prove that the Crystal Bird is purchased directly from The Earthkeeps Shoppe original store.
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9. Do you do consignment for any of your Crystal Birds?We do not offer consignment services at the moment, but we are always open to discussing potential business collaborations.
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10. Do you offer any warranty or repair services for Crystal Birds bought directly from The Earthkeeps Shoppe?We do not offer any warranty or repair services for the Crystal Birds as these products are natural products which often come with their own unique imperfections. Therefore, please ensure that your purchases are in its best condition before you leave the store!
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11. I saw other Crystal Bird designs online and they are sold at a lower price. Why are your items so expensive?Our Crystal Birds are priced to reflect the exceptional quality and craftsmanship that goes into each piece. Each Crystal Bird is meticulously hand-carved by skilled craftsmen and it takes at least 20 hours to complete one Crystal Bird. When you visit our store, you also have the advantage of seeing the Crystal Birds in person! You can inspect your desired Crystal Bird personally and take them home immediately, so you need not worry about any shipping incidents or potential online scams. Our knowledgeable Shoppe Curators are also able to assist you with any questions you may have about our Crystal Birds when you are here.
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12. Do you do customisation? I like to choose the type of crystals to be used on the Crystal Birds.We do not offer customization services for our Crystal Birds at the moment. However, we are always open to feedback and special requests. If you have specific preferences for the type of crystals to be used for the bird and base, please contact us with your requests. We will do our best to accommodate your needs and may be able to find similar pieces in our next order!
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1. Can I visit The Earthkeeps Shoppe in person?Yes, you are welcome to visit our physical store at: The Cookie Museum at The Gallery Suntec City Mall (Atrium Convention Centre), #01-313 Operating Hours: 11am - 9pm daily
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2. How do I place an order online?Our website is used for providing useful brand and product information to our customers! Although our products are featured only in our physical store at the moment, please feel free to contact us if you’re keen on any pieces you see on the website and we will assist you as much as we can.
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3. What is the minimum spending for me to enjoy complimentary delivery service to my address?Spend $5,000 and above in The Earthkeeps Shoppe to enjoy complimentary delivery service to one-location within Singapore. As our delivery service is outsourced, kindly enquire with our Shoppe Curator about the eligibility of your desired delivery location at the point of purchase and delivery time slots available. Please also note that the date of delivery must be at least 5 working days from the date of purchase. *Terms and conditions may apply during peak periods like Christmas and Chinese New Year.
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4. Do you provide any bulk discounts for your products?Please contact us directly to discuss the details!
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5. Can I come back to exchange my Crystal Bird for another design?We do not offer exchanges for our products to ensure that every Crystal Bird that leaves our store is brand new and not pre-owned. We appreciate your understanding and encourage you to carefully choose your desired piece before making a purchase. If you need any assistance in making your selection, our Shoppe Curator is always here to help!
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6. I’m not able to visit your store but I’ll need to purchase one of the Crystal Bird urgently. How can you assist me?Please contact us and let us arrange a personalized product viewing with you!
FREQUENTLY ASKED QUESTIONS
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