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OUR POLICY

HOW WILL YOUR DATA BE USED

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:
1. Process your order for our products or services, process or collect your payment for the order;

2. Deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions (if necessary)

3. Process your returns, refunds or exchanges in accordance to our Exchange and Returns Policy (if necessary)

4. Provide you with supporting services and functions related to your user account, such as saved items in Cart

5. Communicate with you in relation to your queries, requests and feedback

PRIVACY & SAFETY POLICY

THE EARTHKEEPS SHOPPE takes its responsibilities in relation to protecting your Personal Data and compliance with Applicable Laws very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.

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Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.


During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes. 

 

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. 

HOW DO WE COLLECT YOUR PERSONAL DATA

We collect Personal Data from you when:

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  1. You use any of our related services, such as subscribing to our newsletter, and product notifications;

  2.  You accept our cookies on your device;

  3.  You interact with our Customer Service Team, or other representatives via modes like emails, telephone calls, letters or face-to-face meetings;

  4. You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;

  5. Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example, if such representative is purchasing our product or service to be delivered to you or as a gift;

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We usually do not collect your credit card details, whether to process your payment or for customer service purposes. However, we may collect your bank account details to verify that payment has been sent through to our account successfully.

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We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws. Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested. ​​

INTELLECTUAL PROPERTY & COPYRIGHTS

Except as expressly set out in these Terms, all intellectual property and copyrights in and to the Service and Licensed Content remain the sole property of The Earthkeeps Shoppe. The Earthkeeps Shoppe owns all product photos, content, data, software, inventions, ideas and other technology and intellectual property that it develops in connection with the Service and its products.

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